Shipping & Returns

We reserve the right to choose the shipping company. An expedited shipping method only instructs PRT Performance to use that method of shipping when the order is processed and ready to ship. We do not guarantee a shipping company's delivery time. We are not liable for the shipping company's failure to deliver your shipment. Orders will not be processed until the correct shipping and handling is paid in full. If there is no reply or response within 3 calendar days, the order will be voided and any payment for that specific order will be refunded. A 25% restocking fee will be assessed on all refused shipments, and canceled prders that have been shipped. Shipping charges are NON-REFUNDABLE.

Shortage claims must be made within 24 hours of receipt date by email or by phone. Orders that are damaged or parts lost through shipping damage must be reported to the shipping carrier IMMEDIATELY upon receipt! Do not delay as time is of the essence! There is usually only a 24 hour time period in which you can file a damage claim! All claims for damaged merchandise must be made with the shipping carrier.Please keep all shipping cartons and all packing materials for carrier inspection.

Returns, Exchanges, Defective Items, Damaged Items, Core Returns

A Return Authorization Number must be issued before any returns can be made. We will not accept any returns without this number. Please write the number clearly on the outside of your returning package and tag the item(s) inside with your name and R.A. Number. PRT Performance must receive the return within 7 calendar days after the R.A. Number has been issued. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A refund, exchange, or core return will not be considered until all relevant items, hardware, and accessories have been returned to PRT Performance. PRT Performance must receive all core returns within 10 calendar days of the invoice date in order to receive a full credit refund.

If the product is open, it is non returnable, refundable or exchangeable. All approved returnable non-defective merchandise will have a 25% restocking fee. There are no exceptions!

Defective merchandise will be exchanged for the exact item ordered. If a replacement is not possible a refund will be issued. All returned defective merchandise must be in its original saleable packaging. Defective items will only be accepted if the items are returned to PRT Performance within 10 Calendar Days from the date of receipt . All authorized returnable defective merchandise must be in its original sales packaging and contain all original manuals, parts, and accessories. No return or exchange on merchandise that shows signs of having been modified, tampered, scratched, or defaced will be allowed.

Original shipping and handling charges are not refundable. All custom entry fees and duty associated with any return or exchanges will be charged to the customer. A photocopy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact telephone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of all parts before installation.

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